ALTAIA / Eau d'Italie Srl hopes that you will be fully satisfied with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund on all goods purchased directly from our online store returned to us within 14 days of your reception of goods, provided they are in their original, unopened and unused condition accompanied by the original invoice.
Please follow the 4 steps outlined below to return your goods:
Please send your refund request via registered mail with proof of reception within 14 days of reception of goods to the following address: Eau d'Italie Srl, Vicolo del Bottino 9, 00187 Roma, Italia. In your refund request you must provide all the details of your customer order, including invoice number and date, which are provided in the documentation that arrives with your order, together with details of the item(s) you wish to return.
Please pack the unopened and unused goods that you wish to return in the same outer packaging in which you received them, making sure that they are securely packed in order to avoid damage during transport. Please note that we will not refund damaged goods and/or goods that have been opened, used or in other ways tampered with.
Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage. We strongly suggest that you use a courier service to return the goods and that you insure the package against theft, loss or damage, since we will not be responsible for theft, loss or damage that may occur during return of the goods. The cost of returning the goods is at your expense and will not be refunded. Goods must be returned to the following address: Eau d'Italie srl, Vicolo del Bottino 9, 00187 Roma, Italia.
All returned goods will be examined upon receipt, as for reasons of hygiene we are unable to offer refunds on any opened or used or damaged goods. We will process your return as quickly as possible and will notify you by email once your refund request has been processed. During busy periods, please allow a maximum of 30 working days for your refund to be processed. Your payment for the goods will be refunded by Eau d'Italie as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that return delivery charges are not refunded.
Please note that goods must be returned to Eau d'Italie within 14 days of your receiving the goods.